Terms and Conditions
Cancellation Policy
We require 48 hours notice if you wish to cancel or rearrange the day or time for which the service was contracted/requested. Other arrangements can be possible on contacting the office prior to the scheduled service. A 50% cancellation fee (of the total amount charged for the service) is applied to notice given in less then 48 hours.Termination of the contract
PLEASE NOTE: The client can terminate the agreement up to 14 days prior to commencement of the service, and in the case of a continuing contract by not less than 14 days notice. If the agreement is terminated with less than 14 days notice the client will remain liable for 50% of the full prices of the cleaning services.The client agrees that after termination of the agreement, the Client will not hire any domestic cleaner introduced to the Client by Clapham Cleaners. If the Client hires such a cleaner within a year period then the Client agrees to pay Clapham Cleaners Ltd a £500 referral fee.
Claims
In case of a complaint, the Company requires to be notified within 24 hours after completion of the cleaning work. The company will not consider any complaints which are notified after such period of 24 hours. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.Carpets
The Company will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.Tenancy cleaning
Gold Service clean - We are contracted to provide the services to the standard listed here.An email will be sent with terms and conditions. We will not proceed without agreement on the terms and conditions. We also require the ability to return upto 24 hours after the clean has been performed to address any areas that have been missed and are not upto standard. There is no charge for this. If you cannot provide access to the premises for a return team to clean, no discount will be given.
Where the property is above and beyond what one cleaning team can perform in one day (unless agreed by Clapham Cleaners Ltd), we will contact you to discuss alternative arrangements. That maybe to assign more cleaners, or in the case of heavy soiling to discuss further payment. This is an unusual event however. Fridges and Freezers must be thouroughly defrosted before cleaning can commence. They will not be covered by the terms if this is not the case. Ovens must be in a condition that will enable thorough cleaning with chemical agents. If steam cleaning is required it will be charged at an extra £20 upon agreement.
The Gold Service is not applicable for commercial lettings through Estate Agents. If an inventory clerk is going to check your property to assess how much deposit you are entitled to receive back, you will need to book the Platinum Tenancy cleaning service
We will take photographs of your property prior to the clean. In the unlikely event that we do damage your property, you will be covered by our insurance for the full amount. However, spurious claims that we can dispute with photo evidence will incur a £50 charge per complaint to cover administration costs.
Areas that cannot be cleaned due to ingrained staining or wear and tear will be noted and you will be emailed a report of the clean after the service has been provided.
Platinum Service Clean - We are contracted to provide the services to the standard listed here.
Fridges and Freezers must be thouroughly defrosted before cleaning can commence. They will not be covered by the terms if this is not the case.
Platinum Clean - Clapham Cleaners will provide a cleaning supervisor on the day of your inventory check to walk around with the inventory clerk and immediately address any issues that may arise, to ensure that you are not held liable. It is essential that you inform us when this check is to be performed, so we can provide you with the necceassary resources. No discount will be provided if we miss this appointment because we are not made aware of it.
Areas that cannot be cleaned due to ingrained staining or wear and tear will be noted and you will be emailed a report of the clean after the service has been provided.